. IT Support Guys | Los Angeles Computer Services

Frequently Asked Questions:

  • Is there anything I need to bring when I drop off my computer?

  • What forms of payment does IT Support Guys accept?

  • Do you guarantee your service?

  • Can I really get help 24 hours a day?

  • What do I need to know before I have a technician visit my office?

  • What can I expect when a technician visits my office?

    • Answers to Frequently Asked Questions:

    Is there anything I need to bring when I drop off my computer for service at IT Support Guys?

    If you're bringing in a laptop for service, remember both your power cable and the system discs that came with the computer. For service of a desktop PC, just bring your system disc along.

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    What forms of payment does IT Support Guys accept?

    We accept most major credit cards, check and cash.

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    Do you guarantee your service?

    Yes! If you're not satisfied with your service, please contact IT Support Guys. We guarantee our services for 90 days for IT Support Guys in-store services. On-site services are guaranteed for 30 days. Remote services are guaranteed for five days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to resolve your problem: at no additional cost. For further details, please contact us for our Terms of Service.

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    Can I really get help 24 hours a day?

    Absolutely. We're here for you 24 hours a day, seven days a week. Although our locations aren't physically open 24 hours, you can contact us at any point in time by calling 1 213 291 8690. We can talk you through the problem or have a technician dispatched to your location anytime day or night. (Additional charges may apply for rapid-response emergency services or service outside of standard installation hours. Call 1 213 291 8690 for details.)

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    What do I need to know before I have a technician visit my office?

    A person at least 18 years of age must be present during the entire time period that services are provided.

    The IT Support Guys technician must receive:

  • full access to the computer(s) and/or peripheral(s) to be serviced
  • access to your office
  • your consent and cooperation to enter your business
  • a safe working environment
  • working space and electrical power.


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    What can I expect when a technician visits my office?

    Upon arrival, IT Support Guys technicians are required to provide proper identification verifying himself or herself as a member of IT Support Guys. You can expect an interview by the technician for the purpose of obtaining useful information pertaining to the problem or situation. Upon completion of every task, the technician will provide a verbal or written statement presenting the particular facts of the client's case and the methods used to resolve the problem.

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